10 Key Questions to Ask Your Current or Prospective IT Company
In this age of hurried choices and quick-fix decisions having to be made by business executives and department heads — we sometimes need to stop and re-evaluate our position. We need to know what exactly it is we want and need — and how to get it. In that spirit of getting better information technology management, we present 10 key questions to ask your current or prospective IT company in the Toronto ON area.
- Are you adept at working with others?
- What’s your process for handling tech support requests?
- What occupies your time when you’re not answering help desk support requests?
- Will you perform an assessment of my existing IT systems?
- What can your IT support company do to cyber-secure my technology?
- What kind of data backup and disaster recovery experience do you have?
- Is your IT support company available after-hours and on weekends?
- What kinds of IT-industry certifications do you have?
- What kind of IT infrastructure have you set up or supported during your IT career?
- What are your salary requirements?