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Our Support Process

PACE Technical Services knows you and your staff members depend on well-functioning technology to get through the day.

That’s why we make sure our support process is as simple and efficient as possible, so you’re never left unable to get work done due to technology issues. We encourage you to reach out and let us know immediately whenever you need us via email:

sales@pacetechnical.com

Once you’ve reached out with the issue, question, or concern, several things will occur to keep you up-to-date:

  • The service ticket will be generated with a ticket number that can be used to track your request.
  • The service ticket will be processed and evaluated to determine the best resource to address the issue, question, or concern.
  • An email response will be sent to you from the chosen resource as they begin working on the request.
  • Periodic updates will be provided on the progress and/or status of the service ticket until resolution.

Upon service ticket completion, we will follow up with you via phone or email to confirm the service ticket is closed and make sure you’re satisfied with the resolution.

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