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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.

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  • Why do our CompleteCare clients get significantly better results?

    PROCESS + STRUCTURE = EFFICIENCY

CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    The value that we get from PACE is immeasurable. I’d like to thank Duarte, our Business Advisor, for his help in providing guidance. Before PACE we never had a plan and had to prod our old company for advice or try and figure it out ourselves, and we are not IT people. I feel like I understand what’s going on with our IT now and am seeing the benefit to proactively managing our IT vs just fixing things when they go wrong.

    Kevin D. – Investment Management

  • Part of the Team

    We’ve been with PACE for just 6 months now. We were very hesitant to change worried how a transition would go and that they didn’t know our business or some of the intricacies of our systems. I couldn’t have been more wrong. The transition was seamless and done in a very organized fashion. We’ve already seen performance improvements based on some of the work carried out on our monthly visits and solved problems that were bothering us for years. So glad we made this change!

    Jason S – Marketing Company

  • Part of the Team

    As one of the oldest and largest immigration law firms in Canada, we take pride in helping families and employees relocate to Canada to enjoy the opportunities shared by all Canadians. We had experienced tremendous growth so much so that the firm’s infrastructure no longer could support its business adequately. This need for infrastructure including IT processes, coupled with our dissatisfaction with our current “Break Fix” IT provider resulted in us seeking out an alternative. Pace came to us highly recommended and ultimately won the business mostly due to the process driven business model and client service orientation.

    They have a team of experienced professionals that are able to deal with any problem we give them. We were recently infected with the Cryptolocker virus through an email which then encrypted files on our network. Pace’s antivirus system detected this new variant of the virus on our network and was able to remove it. Pace was then able to recover all affected files. The entire process from detection to recovery took less than 2 hours.

    The potential damage that could have ensued, had the virus not been stopped, it had the potential to encrypt and lock us out of a large portion of the files on our network. What PACE did and had in place to protect/prevent/stop the attack resulted in us being able to carry on like nothing had happened. The disruption was very minimal and everything was back to normal within a few hours.

    L. H. – Law Firm

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

May 26th, 2017

Memorial Day – Reflecting On Sacrifice

Memorial Day has been observed on the final Monday in May each year since 1971, but this occasion traces its roots back much farther in our country’s history. Originally known as Decoration Day, this day was first established during the Civil War in 1862 and was marked by loved ones decorating the[..]

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May 25th, 2017

Why Device-as-a-Service is Finally Growing into a Popular Business Solution

Devices as a Service? It makes more sense than you might think: Here’s why. The “as-a-Service” trend is nowhere near dying out yet: Companies are determined to try everything as a service until they find out what ultimately works and what doesn’t. That can lead to a little uncertainty when [..]

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May 19th, 2017

Here are the Top 8 Reasons that Company IT Projects Flounder

Don’t let your next IT project succumb to these common pitfalls that businesses face. IT projects: They’re commonplace, important for business growth – and they fail all the time. But what causes a big systems upgrade or change to flunk out? That’s a whole lot of time, energy and money goin[..]

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May 18th, 2017

Outlook Groups is Coming To All Major Platforms

Groups on Outlook is a great team management tool if you don’t want to adopt a whole new app. “Groups” has been an ability in Office 365 that allows you to create a digital team and share information with them, where everyone can share permissions in common. It’s a handy tool for small-time[..]

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Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!