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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.


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  • Why do our CompleteCare clients get significantly better results?


CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    PACE’s number is the only one I have in my contacts and they are the only IT company that I would recommend to my colleagues.

    Non Profit Employee – Toronto, ON

  • Part of the Team

    Part of the Team

    PACE has been a great branch of support to our team. Everyone is helpful, knowledgeable, friendly and committed to solving our IT problems. Turnaround time for an IT request is extremely fast, and is always done with excellence.

    I’ve had the opportunity to interact with several team members of PACE and they are all great people. Maurice, Dan, Rob, Ralph and Pablo, thank you for all your support.

    David V.

  • Part of the Team

    Satisfied PACE clients

    We have been satisfied Pace clients for the past 2 years and have always been very happy with the services that they provide.

    On a recent occasion, one of our service techs went above and beyond the call of duty. I had called in with a service request in the morning and as usual, received a response and a solution promptly – great service as always. What made a significant impact was that I then received a phone call from Steve, a Pace Technician, later that afternoon to ensure that everything was OK with my problem and that I didn’t have any further concerns. This was customer service at its finest and I really appreciated the fact that Steve took some extra time to call me and ensure that things were operating smoothly.

    Aaron K.

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

December 1st, 2016

Landlines, BYOD, and VoIP: What’s the Technology of 2017?

2017 will be the year VoIP saves communication systems – including BYOD. The communication world is at an important crossroads when it comes to business phones and voice data: BYOD, VoIP, and landlines are all changing. PACE Technical Services has a front seat for these changes – and here’s how [..]


November 29th, 2016

An In-depth Look at Cluster OS Upgrades in Windows Server 2016

Cluster upgrades with Windows Server 2016 are more advanced than ever before. You can upgrade all the way down to the host operating system. Learn more about the process and what you can expect in our latest article on the subject. The Windows Server has been using clustering as a way to update appl[..]


November 25th, 2016

Sending SMS Messages with Skype and Windows 10

Using Skype through Windows 10 to send SMS messages is pretty easy. Read how to do just that with our tutorial. SMS messages are a fast way to send information to someone. SMS messages are sent every second of every day and they are one of the biggest ways people communicate small amounts of data. [..]


November 22nd, 2016

IT Consulting Toronto Isn’t as Difficult As Some IT Firms Make It

All it takes is integrity, honesty, and diligence – which may be a tall order for some IT companies, but not for PACE. We make IT consulting in Toronto something that’s designed to perfectly dovetail with your enterprising aims and objectives, and incorporate your business model and operational [..]


Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!