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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.


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  • Why do our CompleteCare clients get significantly better results?


CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    Part of the Team

    PACE has been a great branch of support to our team. Everyone is helpful, knowledgeable, friendly and committed to solving our IT problems. Turnaround time for an IT request is extremely fast, and is always done with excellence.

    I’ve had the opportunity to interact with several team members of PACE and they are all great people. Maurice, Dan, Rob, Ralph and Pablo, thank you for all your support.

    —David V.

  • Part of the Team

    Satisfied PACE clients

    We have been satisfied Pace clients for the past 2 years and have always been very happy with the services that they provide.

    On a recent occasion, one of our service techs went above and beyond the call of duty. I had called in with a service request in the morning and as usual, received a response and a solution promptly – great service as always. What made a significant impact was that I then received a phone call from Steve, a Pace Technician, later that afternoon to ensure that everything was OK with my problem and that I didn’t have any further concerns. This was customer service at its finest and I really appreciated the fact that Steve took some extra time to call me and ensure that things were operating smoothly.

    —Aaron K.

  • Part of the Team

    Fast Service

    Steve fixed my computer and it ran well for 2 weeks and then the hard drive failed. Dan came to my office and changed the hard drive right away. I really appreciated Dan and Steve for their quick action. Now my computer is running like brand new.

    —Dharma S.

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

May 29th, 2016

Cloud Services Toronto: Maximizing the Advantages of the Cloud for Small to Medium-Sized Businesses

Nearly every business in North America is using the cloud on a daily basis – even if they don’t realize it! From the cloud services of online banking to cloud-based applications like Facebook and Twitter, modern business is becoming more cloud friendly every year. Having said that, those [..]


May 26th, 2016

Using Facebook Live Streaming as a Marketing Tool

Facebook finally enters the live streaming game with its aptly named Facebook Live Streaming feature. As with most Facebook tools, the real utility of Facebook Live Streaming is in its marketing capability, not its personal or social front. Here is what you need to know to step up your marketing wit[..]


May 25th, 2016

What CEOs Need to Know About IT Security

You figure you have all the “cybersecurity” bases covered–firewalls, dedicated servers, antivirus protection, etc.–but something still nags at your CEO’s business-savvy mind after every work day. Could it be you are realizing IT security means more to you and your SME t[..]


May 24th, 2016

IT Companies Get a Chance to Weigh in on New Legislation Wording

The Digital Privacy Act that was passed into law in June 2015, resulted in amendments to the Personal Information Protection and Electronic Documents Act (PIPEDA). Now, ten months later, the Government of Canada has given the opportunity to companies providing IT support Toronto and MSP’s across t[..]


Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!