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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.

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CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    Partnership with PACE goes way earlier than COVID-19, and I have personally interacted with PACE’s marketing, project and operations team during the last two years for our various business needs.

    Amidst the COVID crisis, we did not feel a pinch. Thanks to PACE for their visionary guidance on progressive tech guidance, timely upgrades and hand-holding. Long before COVID, PACE helped us migrate to laptops from desktop, move away from on-premise to cloud, introduced collaborative platforms like MS Teams, VPN, and the list continues.

    Overall, PACE has a vision for its clients and specialized acumen to understand business needs that work together with future technologies.

    Arpit, M. – Education Industry

  • Part of the Team

    When we first contacted PACE Technical to consider them as our new IT service provider, we were impressed with the initial response we received. Their presentation was detailed, well delivered and totally transparent.  The Company structure was explained in detail, which was highly important to us.  We found PACE Technical mirrored our own company culture.  It was very comforting for PACE to share their trial and error experience in their beginnings and the fact that each bad experience was a teaching point and grounds for development. We were invited to tour their operations and again, were extremely impressed with their staff, their processes and set up.  Very efficient and effective and we saw a lot of smiling faces.

    Our most recent experience with COVID-19 was challenging for us as for many, but PACE was there for us in full force and had our 28 staff set up remotely in just a few days. They were so helpful in suggesting and assisting us in setting up MS Teams so we could communicate as a group.  That resulted in a fully functional, remotely accessed system and no downtime.  Our operations continued as usual with no interruption in our services for our clients.

    In contrast with our previous provider, PACE has been the difference between a walk and an Olympic run. We are so fortunate to have found them.

    Lucie, C. – Marketing Industry

  • Part of the Team
    During COVID19, PACE was amazing. A lot of employees needed to get set up for remote access and they were quick to get this accomplished. Any concerns I had were dealt with quickly and the transition was smooth. A special thank you to Reza, who does a lot of our setups. He is always quick, knowledgeable and great to deal with.

    Thanks PACE!!

    Annie, J. – Construction Industry

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

August 4th, 2020

NEW Microsoft Teams Updates For August 2020

If your team is still working remotely then these Microsoft Teams updates are definitely going to up your work from home game. 2020 has accelerated a digital shift in the way we communicate both professionally and personally. We not only depend on apps like Microsoft Teams to stay connected with fa[..]

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July 10th, 2020

Why Businesses are moving to MSPs with better Cybersecurity

Businesses are moving to MSPs they feel have better Cybersecurity Services Recovering from a cyber-attack can be nearly impossible with the endless reports showing businesses being shut down; sometimes for good, and within a short period of time from the attack. As a result, more business leaders[..]

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July 8th, 2020

Common Areas of Cyber Risk That Your Company Can Start Avoiding Right Now

The FBI recently released an online list of the top 10 most regularly exploited IT vulnerabilities. Most of these areas of risk involved the loopholes within applications that threat actors can effectively infiltrate. Three of the most popular apps included Microsoft Windows, Microsoft Office, and A[..]

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July 7th, 2020

Returning To The Office? Here’s The Ultimate Checklist!

This checklist can help provide guidance as you look to reopen your office. It’s organized into three sections: People, Office Space and Technology. Everyone’s situation is unique, but evaluating your plan with these components in mind can help you get organized and anticipate obstacles! Ret[..]

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Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!