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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.

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  • Why do our CompleteCare clients get significantly better results?

    PROCESS + STRUCTURE = EFFICIENCY

CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    The value that we get from PACE is immeasurable. I’d like to thank Duarte, our Business Advisor, for his help in providing guidance. Before PACE we never had a plan and had to prod our old company for advice or try and figure it out ourselves, and we are not IT people. I feel like I understand what’s going on with our IT now and am seeing the benefit to proactively managing our IT vs just fixing things when they go wrong.

    Kevin D. – Investment Management

  • Part of the Team

    We’ve been with PACE for just 6 months now. We were very hesitant to change worried how a transition would go and that they didn’t know our business or some of the intricacies of our systems. I couldn’t have been more wrong. The transition was seamless and done in a very organized fashion. We’ve already seen performance improvements based on some of the work carried out on our monthly visits and solved problems that were bothering us for years. So glad we made this change!

    Jason S – Marketing Company

  • Part of the Team

    We first met PACE a couple of years ago when we were making a vendor change. We ended up choosing a lower priced option that promised us great proactive services, no issues or downtime, quick response, etc. It was a big mistake and cost us a year with nothing but excuses and band-aid fixes. PACE showed their value right from the beginning as the transition was very thorough and almost unnoticeable to our staff with the exception that some nagging issues were finally resolved. Their service has made a positive impact on our business and well worth the additional investment!

    Jim P – Manufacturing Company

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

February 16th, 2018

Psst….What’s New In SharePoint & Office 365

Microsoft SharePoint and Office 365 – What’s New? Newly integrated features between Microsoft SharePoint and Office 365 make collaboration easier than ever. Collaboration tools like Microsoft SharePoint and Office 365 have become an increasingly integral way for work teams to stay organized and[..]

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February 15th, 2018

7 Surprising Ways To Prepare Your Website For Cyberattacks

Keep hackers from turning you and your business into a victim with these cybersecurity best practices. Cyberattacks come in many forms, and no part of your business seems to be safe from them. You work for months to prepare your website. You go into painstaking detail over each section and prepare [..]

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February 13th, 2018

5 Ways To Prepare For, Respond To, And Recover From A Cyberattack.

Addressing cyberattack threats, breach points, policies, company readiness, and recovery. When we asked businesses about cybersecurity threats, breach points, policies, company readiness, and recovery, we were surprised at the responses that we received. The most frightening response of all was the[..]

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February 12th, 2018

Insider Advice On Managed Security Service Providers

Learn the seven key questions every business should ask when deciding on which Managed Security Service Provider to hire. A Managed Security Service Provider is an extension of your IT services department that focuses solely on the security of your company. The services that a Managed Security Serv[..]

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Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!