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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.

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  • Why do our CompleteCare clients get significantly better results?

    PROCESS + STRUCTURE = EFFICIENCY

CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    The value that we get from PACE is immeasurable. I’d like to thank Duarte, our Business Advisor, for his help in providing guidance. Before PACE we never had a plan and had to prod our old company for advice or try and figure it out ourselves, and we are not IT people. I feel like I understand what’s going on with our IT now and am seeing the benefit to proactively managing our IT vs just fixing things when they go wrong.

    Kevin D. – Investment Management

  • Part of the Team

    We’ve been with PACE for just 6 months now. We were very hesitant to change worried how a transition would go and that they didn’t know our business or some of the intricacies of our systems. I couldn’t have been more wrong. The transition was seamless and done in a very organized fashion. We’ve already seen performance improvements based on some of the work carried out on our monthly visits and solved problems that were bothering us for years. So glad we made this change!

    Jason S – Marketing Company

  • Part of the Team

    As one of the oldest and largest immigration law firms in Canada, we take pride in helping families and employees relocate to Canada to enjoy the opportunities shared by all Canadians. We had experienced tremendous growth so much so that the firm’s infrastructure no longer could support its business adequately. This need for infrastructure including IT processes, coupled with our dissatisfaction with our current “Break Fix” IT provider resulted in us seeking out an alternative. Pace came to us highly recommended and ultimately won the business mostly due to the process driven business model and client service orientation.

    They have a team of experienced professionals that are able to deal with any problem we give them. We were recently infected with the Cryptolocker virus through an email which then encrypted files on our network. Pace’s antivirus system detected this new variant of the virus on our network and was able to remove it. Pace was then able to recover all affected files. The entire process from detection to recovery took less than 2 hours.

    The potential damage that could have ensued, had the virus not been stopped, it had the potential to encrypt and lock us out of a large portion of the files on our network. What PACE did and had in place to protect/prevent/stop the attack resulted in us being able to carry on like nothing had happened. The disruption was very minimal and everything was back to normal within a few hours.

    L. H. – Law Firm

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

April 27th, 2017

Windows 10 Creators Update: The Latest Pro Features and How They Work

The Windows 10 Creator’s Update (Redstone 2) brings far more functionality to Edge and more: Here’s what’s new for professionals! The new Windows 10 update has a lot of different names, such as the Creator’s Update, and Redstone 2, but no matter what you call it the new vers[..]

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April 25th, 2017

Google Timeline: The Good, the Bad, and the Ugly

Google Timeline is an innovative and useful feature for Maps users—as long as you’re comfortable with Google tracking your every move. Without much fanfare, Google recently rolled out a feature called “Your Timeline” for iOS devices. Through this update, Google Maps will now[..]

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April 24th, 2017

The Truth and Lies Behind Common IT Security Myths

Cyber security myths can pose a danger to your business. Debunking the myths can keep your company safe from cyber criminals. Security is a hot-button issue within the IT world. Despite cyber security firms stressing the importance of keeping confidential data safe, companies seemingly fail to heed[..]

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April 19th, 2017

I Want Highly Informative Excel Spreadsheets

If you are giving a presentation and part of it involves a shared display or handouts of a spreadsheet what can you do to keep the group awake? Let’s face it, Microsoft Excel is an excellent tool for organizing and manipulating statistical data, but when sharing your spreadsheet with others, y[..]

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Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!