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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.

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  • Why do our CompleteCare clients get significantly better results?

    PROCESS + STRUCTURE = EFFICIENCY

CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    The value that we get from PACE is immeasurable. I’d like to thank Duarte, our Business Advisor, for his help in providing guidance. Before PACE we never had a plan and had to prod our old company for advice or try and figure it out ourselves, and we are not IT people. I feel like I understand what’s going on with our IT now and am seeing the benefit to proactively managing our IT vs just fixing things when they go wrong.

    Kevin D. – Investment Management

  • Part of the Team

    We’ve been with PACE for just 6 months now. We were very hesitant to change worried how a transition would go and that they didn’t know our business or some of the intricacies of our systems. I couldn’t have been more wrong. The transition was seamless and done in a very organized fashion. We’ve already seen performance improvements based on some of the work carried out on our monthly visits and solved problems that were bothering us for years. So glad we made this change!

    Jason S – Marketing Company

  • Part of the Team

    We first met PACE a couple of years ago when we were making a vendor change. We ended up choosing a lower priced option that promised us great proactive services, no issues or downtime, quick response, etc. It was a big mistake and cost us a year with nothing but excuses and band-aid fixes. PACE showed their value right from the beginning as the transition was very thorough and almost unnoticeable to our staff with the exception that some nagging issues were finally resolved. Their service has made a positive impact on our business and well worth the additional investment!

    Jim P – Manufacturing Company

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

October 12th, 2017

Why We Need More Cybersecurity Specializing Law Firms  

Amazingly, in spite of the ever-increasing need for such, there are very few law firms right now that specialize in cybersecurity.  This doesn’t deny that many law firms are more than willing to take on cybersecurity cases when the need arises; nor does it deny that some firms still consider the [..]

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October 10th, 2017

Advantages and Disadvantages of Using Dual Monitors in the Office  

Video collaboration, online training, and productivity are some big gains to be had with two monitors, while disadvantages include the cost, additional resources required and the potential for distractions.  Here’s how to determine if dual monitors will be effective for your business needs.   B[..]

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October 4th, 2017

NIST Compliance: How to Address Challenging Components 

New guidelines governing the transmission, storage and use of protected data create compliance challenges for companies and contractors looking to do business with federal and state agencies. Companies wanting to continue to do business with certain federal departments and agencies have just a few [..]

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September 26th, 2017

Read This Before You Turn On Bluetooth!

As cybercrime tactics continue to adapt and overcome conventional IT security, it’s more important than ever to have powerful cybersecurity support in Toronto.     Cybercrime is a common part of business these days. Even if you haven’t encountered a hacking or malware issue at your Toronto busi[..]

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Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!