Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.WATCH THE CLIP
PROCESS + STRUCTURE = EFFICIENCY
CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.
IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.
Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.
Kevin D. – Investment Management
Jason S – Marketing Company
Jim P – Manufacturing Company
Keeping pace with business technology across the GTA.
January 16th, 2019
Who Has Been Impacted by Chinese Cyber Attacks? At the beginning of the year, the FBI warned businesses to protect themselves from cyber attacks by foreign entities, saying activity has spiked in the past 18 months. Hewlett Packard and IBM are among the businesses most recently targeted. There’s [..]READ MORE
January 15th, 2019
A shared mailbox in Microsoft Outlook will prove invaluable if your team is collaborating on a project, as they can exchange messages from a central platform. A communal email center is also an asset if your employees are responsible for responding to customer inquiries. Outlook Calendar allows mem[..]READ MORE
January 14th, 2019
You already know what IT stands for: information technology. What you might not know is that most companies have a pretty poor grasp of how best to put IT to work for them. Why? For the simple reason, that too few businesses take the time to consider the best approach to managing IT needs. They a[..]READ MORE
January 10th, 2019
If the frightening headlines about massive data breaches were not warning enough, upwards of 60 percent of all small and mid-sized businesses, reportedly shutter within six months of a systems hack. The leading causes of nefarious systems incursions are reportedly caused by about 25 percent of valu[..]READ MORE
Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.