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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.


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  • Why do our CompleteCare clients get significantly better results?


CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    PACE’s number is the only one I have in my contacts and they are the only IT company that I would recommend to my colleagues.

    Non Profit Employee – Toronto, ON

  • Part of the Team

    Part of the Team

    PACE has been a great branch of support to our team. Everyone is helpful, knowledgeable, friendly and committed to solving our IT problems. Turnaround time for an IT request is extremely fast, and is always done with excellence.

    I’ve had the opportunity to interact with several team members of PACE and they are all great people. Maurice, Dan, Rob, Ralph and Pablo, thank you for all your support.

    David V.

  • Part of the Team

    Satisfied PACE clients

    We have been satisfied Pace clients for the past 2 years and have always been very happy with the services that they provide.

    On a recent occasion, one of our service techs went above and beyond the call of duty. I had called in with a service request in the morning and as usual, received a response and a solution promptly – great service as always. What made a significant impact was that I then received a phone call from Steve, a Pace Technician, later that afternoon to ensure that everything was OK with my problem and that I didn’t have any further concerns. This was customer service at its finest and I really appreciated the fact that Steve took some extra time to call me and ensure that things were operating smoothly.

    Aaron K.

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

October 14th, 2016

What to Consider if You’re Thinking About Moving to the Cloud

There are many reasons business owners are feeling the pull to migrate to cloud solutions as an answer to their data protection and storage challenges. Many feel that on-premise file servers are an outmoded technology compared to the burgeoning presence of cloud storage and other services which enti[..]


October 5th, 2016

Enhance Your Computing Life with These Microsoft Outlook Plugins 

As the top-rated business email client in the land by 2016 estimates, Outlook runs on approximately half a billion devices, or half the Microsoft Office Suite users. If you’re in the mood for something fun and different when it comes to Microsoft Outlook plugins, we’ve found 5 that are f[..]


October 3rd, 2016

Yet Another Ransomware Attack Has the Cyber Sphere on Edge

June 2016 — This time, it was the University of Calgary – a sign that ransomware attackers are increasingly choosing academic institutions as a favorite victim. IT Specialist is calling it a “successful attack,” and certainly it was successful for the ransomware-ists on multi[..]


September 26th, 2016

PACE Technical Services Makes Channel e2e Top 100 Vertical Market MSP’s List

Commitment to Providing Innovative IT Strategy pays off for Richmond Hill IT Service Provider RICHMOND HILL, ON – September 26th 2016 – PACE Technical Services is a leading IT Managed Service Provider (MSP) that businesses throughout the GTA trust to maintain and optimize their IT environments.[..]


Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!