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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.

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  • Why do our CompleteCare clients get significantly better results?

    PROCESS + STRUCTURE = EFFICIENCY

CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    PACE’s number is the only one I have in my contacts and they are the only IT company that I would recommend to my colleagues.

    Non Profit Employee – Toronto, ON

  • Part of the Team

    Part of the Team

    PACE has been a great branch of support to our team. Everyone is helpful, knowledgeable, friendly and committed to solving our IT problems. Turnaround time for an IT request is extremely fast, and is always done with excellence.

    I’ve had the opportunity to interact with several team members of PACE and they are all great people. Maurice, Dan, Rob, Ralph and Pablo, thank you for all your support.

    David V.

  • Part of the Team

    Satisfied PACE clients

    We have been satisfied Pace clients for the past 2 years and have always been very happy with the services that they provide.

    On a recent occasion, one of our service techs went above and beyond the call of duty. I had called in with a service request in the morning and as usual, received a response and a solution promptly – great service as always. What made a significant impact was that I then received a phone call from Steve, a Pace Technician, later that afternoon to ensure that everything was OK with my problem and that I didn’t have any further concerns. This was customer service at its finest and I really appreciated the fact that Steve took some extra time to call me and ensure that things were operating smoothly.

    Aaron K.

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

September 24th, 2016

Yahoo Data Theft Good Reason to Regularly Change Passwords

In case you needed another reason for regularly changing your passwords, the recently-uncovered Yahoo hack of 500 million accounts is probably the reason of the decade so far. The hack and subsequent data theft involving half a billion Yahoo accounts is the largest of its kind – ever. Granted,[..]

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September 23rd, 2016

Is Your Antivirus Protection Up to Speed?

It’s become an all-too-common occurrence: Cyberattack in the form of ransomware, resulting in major payouts to both hackers and in potential HIPAA fines. Ultimately, many of these increasing ransomware attacks are caused by a convincing-looking link embedded in official-looking emails. A healt[..]

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September 20th, 2016

How to Copy Login Info from One SQL Server to Another

It can be a chore to move one SQL server database to another – if you want to save all the login and password information as well, that is. It’s easy enough to back-up and restore all the information on one SQL server database and transfer it to the new one, but what can be done to save [..]

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September 19th, 2016

IT Services That Meet Your Business Computing Needs

In our ever-changing world, you need IT services that match up to the rapid-fire changes in telecommunications and business computing interconnectivity. And, you want those services to be flexible, yet pro-active and responsive to your IT network’s particular design and demands. That’s w[..]

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Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!