Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.WATCH THE CLIP
PROCESS + STRUCTURE = EFFICIENCY
CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.
IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.
Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.
Kevin D. – Investment Management
Jason S – Marketing Company
Jim P – Manufacturing Company
Keeping pace with business technology across the GTA.
March 15th, 2019
Unfortunately, all good things must come to an end — and on January 14, 2020, Microsoft will be stopping mainstream service for their highly popular Windows 2008 Server. If you are one of the millions of organizations who are still using this secure and highly stable solution, it may be time to l[..]READ MORE
March 13th, 2019
Are your company processes aligned with the technology you have? Have you purchased different software for different things when one software could have been used for multiple things? Do you feel there are technological gaps or challenges not being appropriately addressed? Is your company providing[..]READ MORE
March 11th, 2019
Citrix said the FBI warned them on Wednesday, March 6th that hackers compromised its IT systems and stole “business documents.” Citrix doesn’t know precisely which documents the hackers obtained nor how they got in. It’s suspected that this is a sophisticated cyber espionage campaig[..]READ MORE
March 11th, 2019
If you’re like most people, you’ve got valid concerns about your personal privacy while browsing the internet. After all, Facebook and other organizations with a huge online presence have recently been caught dropping the ball regarding protecting the privacy of their users, so it’s only natu[..]READ MORE
Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.