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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.

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CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    Partnership with PACE goes way earlier than COVID-19, and I have personally interacted with PACE’s marketing, project and operations team during the last two years for our various business needs.

    Amidst the COVID crisis, we did not feel a pinch. Thanks to PACE for their visionary guidance on progressive tech guidance, timely upgrades and hand-holding. Long before COVID, PACE helped us migrate to laptops from desktop, move away from on-premise to cloud, introduced collaborative platforms like MS Teams, VPN, and the list continues.

    Overall, PACE has a vision for its clients and specialized acumen to understand business needs that work together with future technologies.

    Arpit, M. – Education Industry

  • Part of the Team

    When we first contacted PACE Technical to consider them as our new IT service provider, we were impressed with the initial response we received. Their presentation was detailed, well delivered and totally transparent.  The Company structure was explained in detail, which was highly important to us.  We found PACE Technical mirrored our own company culture.  It was very comforting for PACE to share their trial and error experience in their beginnings and the fact that each bad experience was a teaching point and grounds for development. We were invited to tour their operations and again, were extremely impressed with their staff, their processes and set up.  Very efficient and effective and we saw a lot of smiling faces.

    Our most recent experience with COVID-19 was challenging for us as for many, but PACE was there for us in full force and had our 28 staff set up remotely in just a few days. They were so helpful in suggesting and assisting us in setting up MS Teams so we could communicate as a group.  That resulted in a fully functional, remotely accessed system and no downtime.  Our operations continued as usual with no interruption in our services for our clients.

    In contrast with our previous provider, PACE has been the difference between a walk and an Olympic run. We are so fortunate to have found them.

    Lucie, C. – Marketing Industry

  • Part of the Team
    During COVID19, PACE was amazing. A lot of employees needed to get set up for remote access and they were quick to get this accomplished. Any concerns I had were dealt with quickly and the transition was smooth. A special thank you to Reza, who does a lot of our setups. He is always quick, knowledgeable and great to deal with.

    Thanks PACE!!

    Annie, J. – Construction Industry

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

September 14th, 2020

CAMH Mental Health Resources

Thank you for tuning into our webinar with CAMH about "Mental Health Practices Every Business Can Replicate For a Healthy Culture". These are  the resources that you can turn to for further information, recommended by Dr. Donna Ferguson during our webinar. We truly hope that these tools are helpful[..]

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August 28th, 2020

CAMH X PACE is Collaborating in a Webinar on Corporate Culture & Mental Health Best Practices

Mental Health Best Practices Every Business Can Replicate For A Healthy Corporate Culture We are excited to announce that we will be collaborating with Dr. Donna Ferguson from The Centre For Addiction and Mental Health (CAMH) in a webinar all about "Mental Health Practices Every Business Can Replic[..]

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August 27th, 2020

Why is MFA So Important For Your Toronto Business?

The Importance of Multi-Factor Authentication aka MFA These days passwords can be easily compromised. MFA increases your defenses by requiring multiple forms of verification to prove your who you say you are when signing into business applications. It is part of a 360-approach to full cyber-securit[..]

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August 27th, 2020

Zoom Meeting Best Practices For Working From Home

Zoom Meeting Best Practices You Didn't Know You Needed Many of us now welcome the workday with video conference calls since the pandemic has changed the way we work. Just because normal business meetings are not happening within the walls of a board room or office space, etiquette and rules still a[..]

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Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!