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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.

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  • Why do our CompleteCare clients get significantly better results?

    PROCESS + STRUCTURE = EFFICIENCY

CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    The value that we get from PACE is immeasurable. I’d like to thank Duarte, our Business Advisor, for his help in providing guidance. Before PACE we never had a plan and had to prod our old company for advice or try and figure it out ourselves, and we are not IT people. I feel like I understand what’s going on with our IT now and am seeing the benefit to proactively managing our IT vs just fixing things when they go wrong.

    Kevin D. – Investment Management

  • Part of the Team

    We’ve been with PACE for just 6 months now. We were very hesitant to change worried how a transition would go and that they didn’t know our business or some of the intricacies of our systems. I couldn’t have been more wrong. The transition was seamless and done in a very organized fashion. We’ve already seen performance improvements based on some of the work carried out on our monthly visits and solved problems that were bothering us for years. So glad we made this change!

    Jason S – Marketing Company

  • Part of the Team

    As one of the oldest and largest immigration law firms in Canada, we take pride in helping families and employees relocate to Canada to enjoy the opportunities shared by all Canadians. We had experienced tremendous growth so much so that the firm’s infrastructure no longer could support its business adequately. This need for infrastructure including IT processes, coupled with our dissatisfaction with our current “Break Fix” IT provider resulted in us seeking out an alternative. Pace came to us highly recommended and ultimately won the business mostly due to the process driven business model and client service orientation.

    They have a team of experienced professionals that are able to deal with any problem we give them. We were recently infected with the Cryptolocker virus through an email which then encrypted files on our network. Pace’s antivirus system detected this new variant of the virus on our network and was able to remove it. Pace was then able to recover all affected files. The entire process from detection to recovery took less than 2 hours.

    The potential damage that could have ensued, had the virus not been stopped, it had the potential to encrypt and lock us out of a large portion of the files on our network. What PACE did and had in place to protect/prevent/stop the attack resulted in us being able to carry on like nothing had happened. The disruption was very minimal and everything was back to normal within a few hours.

    L. H. – Law Firm

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

September 20th, 2017

Did You Know the Equifax Hack Hit 100,000 Canadians?

Are you one of them?  If so, what should you do?   Addresses, social insurance numbers, and credit card details were compromised in the massive Equifax hack that hit 143 million Americans, and now we’ve learned 100,000 Canadians. While 100,000 Canadian victims compared to the143 million America[..]

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September 20th, 2017

Don’t Update Your iPhone Yet!

ADVISORY: Apple Mail Is Incompatible With Microsoft Office 365 Our Microsoft Office 365 experts want to keep you informed about the latest developments in Office 365 and the Apple iOS and any other technologies you use every day. As necessary as software updates are for keeping programs effective a[..]

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September 13th, 2017

Are Your Employees Your Biggest Cybersecurity Threat?

Employees don’t mean to unwittingly release trade secrets or respond to phishing attacks, but when they do, it can be incredibly damaging to your company. Help your employees spot the warning signs and stay safe online.  Your employees are both your biggest asset and your weakest link — at lea[..]

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September 12th, 2017

Architects— “Wow” Your Clients with AR & VR. 

Architects who embrace the full vision of augmented and virtual reality can reap significant rewards: Quick approval on complex projects, and a richer experience for their clients.   If you’ve played with virtual reality (VR) or augmented reality (AR) apps you probably went through a “Wow!” p[..]

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Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!