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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.

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CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    Partnership with PACE goes way earlier than COVID-19, and I have personally interacted with PACE’s marketing, project and operations team during the last two years for our various business needs.

    Amidst the COVID crisis, we did not feel a pinch. Thanks to PACE for their visionary guidance on progressive tech guidance, timely upgrades and hand-holding. Long before COVID, PACE helped us migrate to laptops from desktop, move away from on-premise to cloud, introduced collaborative platforms like MS Teams, VPN, and the list continues.

    Overall, PACE has a vision for its clients and specialized acumen to understand business needs that work together with future technologies.

    Arpit, M. – Education Industry

  • Part of the Team

    When we first contacted PACE Technical to consider them as our new IT service provider, we were impressed with the initial response we received. Their presentation was detailed, well delivered and totally transparent.  The Company structure was explained in detail, which was highly important to us.  We found PACE Technical mirrored our own company culture.  It was very comforting for PACE to share their trial and error experience in their beginnings and the fact that each bad experience was a teaching point and grounds for development. We were invited to tour their operations and again, were extremely impressed with their staff, their processes and set up.  Very efficient and effective and we saw a lot of smiling faces.

    Our most recent experience with COVID-19 was challenging for us as for many, but PACE was there for us in full force and had our 28 staff set up remotely in just a few days. They were so helpful in suggesting and assisting us in setting up MS Teams so we could communicate as a group.  That resulted in a fully functional, remotely accessed system and no downtime.  Our operations continued as usual with no interruption in our services for our clients.

    In contrast with our previous provider, PACE has been the difference between a walk and an Olympic run. We are so fortunate to have found them.

    Lucie, C. – Marketing Industry

  • Part of the Team
    During COVID19, PACE was amazing. A lot of employees needed to get set up for remote access and they were quick to get this accomplished. Any concerns I had were dealt with quickly and the transition was smooth. A special thank you to Reza, who does a lot of our setups. He is always quick, knowledgeable and great to deal with.

    Thanks PACE!!

    Annie, J. – Construction Industry

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

April 8th, 2021

Improve Workplace Efficiency & Productivity with Ongoing Employee Training Courses

The Top 5 Reasons Why Your Business Needs To Implement Employee Training Courses If you are looking to improve your employees’ productivity and keep your business operating at peak efficiency, then here are a few reasons why you should consider implementing ongoing user training and education at [..]

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March 23rd, 2021

Does Your Business Need Dark Web Monitoring?

What is the Dark Web? The dark web simply described, is an overlay network that requires specialized software to access it, for example a Tor browser. Servers connected to the dark web hide behind multiple layers of security and anonymity. This makes it hard for law enforcement to track the locati[..]

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March 4th, 2021

Coming Soon: Access Your PACE Portal in Microsoft Teams!

We will be rolling out our PACE Portal Teams App over the next few weeks to all clients using Microsoft Teams. Users will be able to access the app by clicking the link in the left side menu of MS Teams, and once there, they can use the tabs at the top to switch between the Portal itself, our Recent[..]

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February 23rd, 2021

What Does An IT Consultant Do?

How Does An IT Consultant Provide Value And Insight For My Business? The primary role of an IT Consultant is to evaluate a company's Technology in order to help them meet their business goals and objectives. Some of their duties typically include analyzing a company's IT infrastructure to designing[..]

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Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!