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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.

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  • Why do our CompleteCare clients get significantly better results?

    PROCESS + STRUCTURE = EFFICIENCY

CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    PACE’s number is the only one I have in my contacts and they are the only IT company that I would recommend to my colleagues.

    Non Profit Employee – Toronto, ON

  • Part of the Team

    Part of the Team

    PACE has been a great branch of support to our team. Everyone is helpful, knowledgeable, friendly and committed to solving our IT problems. Turnaround time for an IT request is extremely fast, and is always done with excellence.

    I’ve had the opportunity to interact with several team members of PACE and they are all great people. Maurice, Dan, Rob, Ralph and Pablo, thank you for all your support.

    David V.

  • Part of the Team

    Satisfied PACE clients

    We have been satisfied Pace clients for the past 2 years and have always been very happy with the services that they provide.

    On a recent occasion, one of our service techs went above and beyond the call of duty. I had called in with a service request in the morning and as usual, received a response and a solution promptly – great service as always. What made a significant impact was that I then received a phone call from Steve, a Pace Technician, later that afternoon to ensure that everything was OK with my problem and that I didn’t have any further concerns. This was customer service at its finest and I really appreciated the fact that Steve took some extra time to call me and ensure that things were operating smoothly.

    Aaron K.

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

February 28th, 2017

Picking and Choosing: How to Select an IT Service Provider

Leaving your security up to chance isn’t an option in today’s business world, but picking an IT service provider can be tricky. See why it matters and how you can find the right person to help. The level of security you use to protect your virtual data is one of the most important busine[..]

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February 27th, 2017

Go to The Cloud For Better IT at Lower Cost

Why are so many small and medium-sized business’ flocking to the cloud. Do you know why so many small and medium-sized business (SMBs) entities are flocking to the cloud? The impetus behind this move to the cloud is a simple one, relevant to all profit-making organizations – cost! Costs[..]

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February 24th, 2017

Battle of the Juggernauts

Google, Lyft and Uber All Compete for Ridesharing Services Uber, Google and Lyft may all soon be offering you ways to get around. Google’s new service will be cheaper and won’t take a cut from the driver, but see why it still might not be for you.   There’s been a lot of cont[..]

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February 22nd, 2017

Wisdom Wednesday: Sifting Through Spam: Understanding The Dangers Of Junk Mail

Every day, businesses and individuals send over 205 billion emails all over the world. Though many of these messages contain valuable information, a significant portion of them are spam. Receiving or sending spam exposes your business to a variety of risks, including: Ruined Reputations Many firms [..]

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Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!