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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.


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  • Why do our CompleteCare clients get significantly better results?


CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    The value that we get from PACE is immeasurable. I’d like to thank Duarte, our Business Advisor, for his help in providing guidance. Before PACE we never had a plan and had to prod our old company for advice or try and figure it out ourselves, and we are not IT people. I feel like I understand what’s going on with our IT now and am seeing the benefit to proactively managing our IT vs just fixing things when they go wrong.

    Kevin D. – Investment Management

  • Part of the Team

    We’ve been with PACE for just 6 months now. We were very hesitant to change worried how a transition would go and that they didn’t know our business or some of the intricacies of our systems. I couldn’t have been more wrong. The transition was seamless and done in a very organized fashion. We’ve already seen performance improvements based on some of the work carried out on our monthly visits and solved problems that were bothering us for years. So glad we made this change!

    Jason S – Marketing Company

  • Part of the Team

    We first met PACE a couple of years ago when we were making a vendor change. We ended up choosing a lower priced option that promised us great proactive services, no issues or downtime, quick response, etc. It was a big mistake and cost us a year with nothing but excuses and band-aid fixes. PACE showed their value right from the beginning as the transition was very thorough and almost unnoticeable to our staff with the exception that some nagging issues were finally resolved. Their service has made a positive impact on our business and well worth the additional investment!

    Jim P – Manufacturing Company

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

March 22nd, 2018

Microsoft Is Calling Every Single User For Feedback

Are you an expert at using Microsoft products? Microsoft wants to hear from you — and wants to make your feedback part of an update — but first, they need to know what you think. How can they find out? How often do you use a Microsoft product? Are you a daily Microsoft Word user? Is your primar[..]


March 21st, 2018

PACE Technical Services Named To CRN’s 2018 MSP 500 List with Security 100 Award

Toronto, ON, March 21st, 2018 – PACE Technical Services announced today that CRN®, a brand of The Channel Company, has named PACE Technical Services to its 2018 Managed Service Provider (MSP) 500 list in the Managed Security 100 category. This annual list recognizes North American solution provid[..]


March 13th, 2018

Tired Of Juggling The Many Apps Your Team Uses?

Integrate and Collaborate Seamlessly Microsoft Teams Microsoft Teams has become the go-to chat-based workspace in Office 365. It’s more than just a hub for teamwork. It’s even customizable for each type of team. Microsoft Teams is perfect for one-on-one conversations, open group discussions o[..]


March 12th, 2018

Do Your Employees Think Of Your Meetings As Nap Time?

Weekly leadership meetings can be boring for everyone involved. It can be difficult to get anything real, tangible or important accomplished – unless you have the right strategy put in place. The concept of the leadership meeting started out with the proper intentions. Entrepreneurs wanted a way [..]


Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!