Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.WATCH THE CLIP
PROCESS + STRUCTURE = EFFICIENCY
CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.
IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.
Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.
Kevin D. – Investment Management
Jason S – Marketing Company
Jim P – Manufacturing Company
Keeping pace with business technology across the GTA.
May 18th, 2018
Wireless networking has become a very important aspect of human life. The global marketplace has forced businesses to find new ways of reaching their customers in countries around the world. However, wireless networking isn’t just for business owners. Various people in every way of life rely on wi[..]READ MORE
May 16th, 2018
The recent announcement of the vulnerabilities found in the Intel, ARM, and AMD processors has sparked a new phishing campaign – not the good kind of fishing with bait and largemouth bass. Although, these hackers are using a particular kind of bait. While Meltdown and Spectre require access to yo[..]READ MORE
May 16th, 2018
Where Did They Go? In 2017, Microsoft planned to release a lightweight version of Windows 10. This was their effort to provide a Windows solution that delivered a predictable performance by using only Microsoft-verified applications via the Microsoft Store. Microsoft also wanted to compete with the[..]READ MORE
May 14th, 2018
The cost of downtime goes up exponentially when you’re waiting for an unresponsive IT company. So why bother? Try our responsive Help Desk instead. So much of the IT industry is dependent on time. How quickly an IT firm can respond to a problem, how much downtime their client deals with, how mu[..]READ MORE
Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.