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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.

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  • Why do our CompleteCare clients get significantly better results?

    PROCESS + STRUCTURE = EFFICIENCY

CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    The value that we get from PACE is immeasurable. I’d like to thank Duarte, our Business Advisor, for his help in providing guidance. Before PACE we never had a plan and had to prod our old company for advice or try and figure it out ourselves, and we are not IT people. I feel like I understand what’s going on with our IT now and am seeing the benefit to proactively managing our IT vs just fixing things when they go wrong.

    Kevin D. – Investment Management

  • Part of the Team

    We’ve been with PACE for just 6 months now. We were very hesitant to change worried how a transition would go and that they didn’t know our business or some of the intricacies of our systems. I couldn’t have been more wrong. The transition was seamless and done in a very organized fashion. We’ve already seen performance improvements based on some of the work carried out on our monthly visits and solved problems that were bothering us for years. So glad we made this change!

    Jason S – Marketing Company

  • Part of the Team

    As one of the oldest and largest immigration law firms in Canada, we take pride in helping families and employees relocate to Canada to enjoy the opportunities shared by all Canadians. We had experienced tremendous growth so much so that the firm’s infrastructure no longer could support its business adequately. This need for infrastructure including IT processes, coupled with our dissatisfaction with our current “Break Fix” IT provider resulted in us seeking out an alternative. Pace came to us highly recommended and ultimately won the business mostly due to the process driven business model and client service orientation.

    They have a team of experienced professionals that are able to deal with any problem we give them. We were recently infected with the Cryptolocker virus through an email which then encrypted files on our network. Pace’s antivirus system detected this new variant of the virus on our network and was able to remove it. Pace was then able to recover all affected files. The entire process from detection to recovery took less than 2 hours.

    The potential damage that could have ensued, had the virus not been stopped, it had the potential to encrypt and lock us out of a large portion of the files on our network. What PACE did and had in place to protect/prevent/stop the attack resulted in us being able to carry on like nothing had happened. The disruption was very minimal and everything was back to normal within a few hours.

    L. H. – Law Firm

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

July 26th, 2017

Skype and BMW Bring Productivity to Your Daily Commute

You spend a lot of time commuting—Don’t let this time go to waste! Skype and BMW want to help you be more productive while driving.   How much time do you spend behind the wheel each year? If you’re like the average American, you drive an incredible 290 hours annually! This is almost seven,[..]

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July 20th, 2017

How to Use LinkedIn as a Powerful Branding Tool

LinkedIn can be a powerful engagement and SEO tool — if you use it correctly. For B2B companies and growing businesses looking to expand their reach, LinkedIn is an often-underutilized platform: It’s not just about networking – it has tremendous brand-building potential. When making more comp[..]

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July 19th, 2017

How Small Businesses Are Shifting IT Services Locally, and Why it Works

Boutique corporate outsourcing is on the rise: Here’s why that’s great news for small local companies. There’s an important, growing trend in the outsourcing industry: A move toward outsourcing locally by partnering with local firms that are specifically looking to support small and expanding[..]

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July 18th, 2017

Distinguish Your Accounting Firm from the Competition through Cloud-Based Technology

Pitching your accounting firm to clients doesn’t have to be boring. You can radically adjust your accounting firm’s image through new cloud-based technologies. Let’s face it: it’s difficult to make an accounting firm exciting. At best you can usually hope for “stable and trustworthy.” Bu[..]

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Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!