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Why Pace?

Partners Mike Sugrue and Shael Risman share the philosophies on which they built PACE Technical Services – one of the most innovative and fastest growing Managed IT Service Companies in the GTA.

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  • Why do our CompleteCare clients get significantly better results?

    PROCESS + STRUCTURE = EFFICIENCY

CompleteCare is an all-inclusive Managed IT Support Service that provides small and mid-sized businesses with all the benefits of an enterprise-level IT department. We achieve significantly better results for our clients owing to our unique process, structure and procedure.

IT support companies may appear similar considering that we all have access to similar tools and many companies present similar features such as monitoring, proactive service, guidance, etc. The difference with IT Support companies is not the promoted features or the best intentions of delivering on those features. The real difference is having the right process and infrastructure to guarantee those features and get the desired results.

Work Chart

Companies cannot be proactive without process; without process, your IT provider will be too busy trying to put out fires and you will only have a reactive approach… and who wants that? At PACE, we build process into every aspect of our support service and into our culture. We have the people, process and infrastructure that help businesses get the most out of their IT investment.

Uncomplicate Your I.T.

  • Part of the Team

    PACE’s number is the only one I have in my contacts and they are the only IT company that I would recommend to my colleagues.

    Non Profit Employee – Toronto, ON

  • Part of the Team

    Part of the Team

    PACE has been a great branch of support to our team. Everyone is helpful, knowledgeable, friendly and committed to solving our IT problems. Turnaround time for an IT request is extremely fast, and is always done with excellence.

    I’ve had the opportunity to interact with several team members of PACE and they are all great people. Maurice, Dan, Rob, Ralph and Pablo, thank you for all your support.

    David V.

  • Part of the Team

    Satisfied PACE clients

    We have been satisfied Pace clients for the past 2 years and have always been very happy with the services that they provide.

    On a recent occasion, one of our service techs went above and beyond the call of duty. I had called in with a service request in the morning and as usual, received a response and a solution promptly – great service as always. What made a significant impact was that I then received a phone call from Steve, a Pace Technician, later that afternoon to ensure that everything was OK with my problem and that I didn’t have any further concerns. This was customer service at its finest and I really appreciated the fact that Steve took some extra time to call me and ensure that things were operating smoothly.

    Aaron K.

PACE Technical Services Blog

Keeping pace with business technology across the GTA.

January 19th, 2017

Facebook Ads Provide Direct Marketing Approach

Facebook ads allow event planners to use a direct marketing approach Social media has outpaced other media platforms to such an extent that hard copy newspapers and magazines are becoming more and more rare with each passing year. Our pervasive use of devices has swelled the coffers of e-businesses[..]

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January 18th, 2017

Wisdom Wednesday: Twelve Shortcuts Saving Maximum Time Using Microsoft Outlook

The latest version of Microsoft Outlook is designed to be a personal information manager, not just email. Learn the shortcut tricks and a user can become a power communicator very quickly.   While many wish there might be another choice, it is unlikely that Microsoft Outlook as a user interfac[..]

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January 13th, 2017

4 Ways investing in business IT support will grow your business

With the full support of managed IT, your business will become more efficient, and you will be in a position to allocate more resources towards business growth. Many services such as remote monitoring, data backup, and storage, as well as network security, will gradually be scaled up as your busines[..]

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January 13th, 2017

This is What IT Companies in Toronto Should Be Delivering Their Customers

For those of you looking for confirmation of just what an IT company should deliver, we’ve got a good idea of what that is – based on our best practices. We believe we know just what IT companies in Toronto need to offer their customers because we fulfill client expectations with the widest spec[..]

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Give those hours wasted on IT problems back to your employees and create a lasting impression
on your clients through superior technology services and customer care.

Contact us today to find out how PACE Technical Services can help your business!