Do you need the careful IT guidance of a company that’s truly in line with you, operations-wise? If you’re a manufacturing company in Toronto or another kind of industrial outfit, we’re an ISO 9001 certified IT company in Toronto that will make the perfect business IT partner. There is a host of ways we can help manufacturing companies with our ISO 9001 certified IT expertise.
Just how do we deliver you all the services of a top IT company with the added assurance of being aligned with your operational needs per the qualifications of being ISO 9001 certified?
Here are the Top 10 benefits of being an ISO 9001 certified IT company in Toronto, as our manufacturing-industry clients may see them:
- Meet Customer Requirements
Many companies want ISO 9001 certification just to satisfy one customer requirement: the customer states that it will only do business with vendors that are certified as ISO 9001 compliant, so to get (or keep) the business they need that certification. The problem with these companies is that they’re looking for a short-term payoff. They see nothing but that one benefit — we need money — and ignore the long-term benefits, like “if we keep the customer well satisfied, they will want to come back again and again”.
But, too many Toronto IT companies don’t embrace the concept of quality through continual improvement. They don’t understand that continued customer satisfaction is the ultimate goal of a QMS. In other words, these companies haven’t “bought into the program”. See, you may obtain a piece of paper (that ISO certificate) that claims ISO 9001 certification without seeing much actual quality or improvement. Focusing only on that one benefit — your immediate gain — without putting the customer in front will end up costing you (us) much more in the long run. Hopefully, some of the quality management system ideas may rub off and eventually stick…but we’d rather have a plan than trust only luck!
- Get More Revenue and Business from New Customers
Being an ISO 9001 certified IT company in Toronto, we can advertise our quality certification and respond to requests for quotes (RFQ) from companies that make ISO 9001 certification a “must-have”. ISO 9001 certification can open up new markets you were virtually unable to do business with before your certification.
- Improve Company and Product Quality
A quality management system standard is all about quality (really!) so, of course, one result of adopting a QMS should be an improved level of quality for the entire organization — every process, and every product. There are many definitions of “quality”, but Philip Crosby and Joseph Juran provide two of the best. Crosby defined it as “conformance to requirements”; Juran called it “fitness for use”. A well-designed, effectively implemented ISO 9001 Quality Management System will put a company on the Road to Quality.
- Increase Customer Satisfaction with your Products
Quality means whatever you produce will work as your customers expect. You will meet not only their stated requirements — you will meet more of their implied requirements, too. Quality also means far fewer complaints and doing a better job of resolving those you do. If your quality management system is working correctly, you should know what your customers expect and you should be providing it, resulting in increased customer satisfaction.
- Describe, Understand, and Communicate Your Company Processes
The ISO 9001 QMS standard requires that you identify and describe your processes using business metrics, the purpose of which is to better manage and control your business processes. Quality objectives form the center of your system. Metrics are used to understand and communicate your system’s performance relative to your quality objectives. If you make an honest attempt to conform to the requirements of getting ISO 9001 certification, you’ll learn more about your business (as has Pace Technical).
- Develop a Professional Culture and Better Employee Morale
Implementing an ISO 9001 Quality Management System can empower employees. Your QMS will provide them with clear expectations (quality objectives and job descriptions), the tools to do their job (procedures and work instructions), and prompt, actionable feedback on their performance (process metrics). The result? An improved company culture and a more professional staff!
- Improve the Consistency of Your Operations
What is consistency? Well, one way to think of it is “decreased variation”. Reducing the variation in your processes is the definition of consistency. Is your customer better served by you supplying them with a consistent product — same dimensions, same weight, same tolerances, same output every time — or by your products being unpredictable and “all over the place”? (We believe the answer is obvious.)
Of course, they won’t accept variation, and neither should you! So, how do you decrease variation? Increase control of your processes! Control comes from having a clear target to shoot for (objective), collecting data on the process (metrics), and understanding how to adjust the process (procedures and work instructions) to maintain the target output. If your ISO 9001 QMS is working, you should be increasing operational (and product) consistency.
- Focus Management and Employees
We’ve discussed quality objectives, metrics, and procedures used within an ISO 9001 Quality Management System. Having the right objectives, metrics, and procedures, management and employees should be able to focus better on what’s important. Yet, this isn’t always the case — it’s easy to lose focus over a period of time.
The ISO 9001 QMS has a way to ensure the company stays focused, and that’s quality auditing. Internal audits, registration (and surveillance) audits, and self-process audits. Being an ISO 9001 certified IT company in Toronto requires that we periodically audit our quality processes. Regular process audits and as-needed audits, when done correctly, provide the objective feedback needed to correct any deviations from the quality path and keep our company focused on our stated goals.
- Improve Efficiency, Reduce Waste, and Save Money
An ISO 9001 Quality Management System isn’t perfect; no process and no one is perfect. (Why else would the standard devote a clause to “continual improvement”?) A well-run QMS does enable your company to approach perfection. As your processes improve, become more consistent, and you achieve your target objectives with greater regularity, you will see tangible results. Your process waste will decrease, for one.
Waste can mean money lost forever. Waste results from poor quality and inefficiency. Inefficiency results from variation and inconsistent processes. By reducing variation, improving consistency, we’ve mitigated waste…both for ourselves and our clients!
- Achieve International Quality Recognition
ISO 9001 is a worldwide standard administered by the International Organization for Standardization (ISO), based in Switzerland. ISO 9001 is currently in use by over one million organizations around the world (including Pace Technical)! It is truly a worldwide standard for quality.
[Source credit: BizManualz.com]
Obtaining our ISO 9001 certification as a Toronto IT company has put our company in a very select group – one that can offer more standardized IT service and customer care to manufacturing companies across Ontario.
What all that means is that because we are an ISO 9001 certified IT company in Toronto, you as an industrial/manufacturing business get all the managed IT services you would expect, such as these and much more, aligned with your own operational standards:
- Managed IT Services. Our managed IT services platform gives you more choices on having your IT network monitored with responsive support, as well as save money at the same time.
- vCIO Services. Our vCIO services allow you to make sure you’re getting the best on-site or remote support and solutions to all your IT networking issues, including strategic technology plans, and 24/7 expert consultation as needed.
- IT Security Services. Our IT security services provide more solutions to cyberattacks and exploits with more in-depth coverage, compliance assurance, and better, multi-point data security management tools.
- Business Continuity Solutions. We provide better, more long-range business continuity solutions than the average Toronto IT services company can offer. Attractive facets of our business continuity plans include Onsite and offsite, image-based backups and server virtualization for better data protection assurance.
- More Cloud Services, at a Better Rate. From private cloud to colocation to hybrid clouds and hosted servers, as well as complete Microsoft Office 365 support – Pace Technical Services delivers fully-realized cloud solutions for businesses of all sizes.
Get an ISO 9001 Certified IT Company in Toronto Working for You Now!
Our exceptional technical support will help industrial and manufacturing firms “keep pace with the competition” in a consistent, standardized way. For a consultation from a true ISO 9001 Certified IT Company in Toronto ON, please contact a Pace Technical agent at (905) 763-7896, or email us via secure email form today for more information.