The Hull Group

When The Hull Group needed to stabilize and improve their IT systems they selected PACE Technical Services. PACE Technical provided them with a comprehensive and proactive managed service and a plan for continuous improvement of their infrastructure.

Established in 1954, The Hull Group is a Toronto-based insurance broker providing tailored services for both corporate and personal clients. They have qualified experts who provide sophisticated solutions, including benefits and life insurance programs.

The Challenge.

The Hull Group needs a dependable high-performance network infrastructure.

As a high-end insurance agency, The Hull Group needs a dependable high-performance network infrastructure. With their previous IT service provider, they were encountering numerous issues that impacted on their business. The Hull Group's Anna Mauti reveals that their staff were unable to perform to their maximum potential. "We were working on older versions of software and performance was adequate to slow. We were restricted in our browsing ability to sites that were essential to our business but were deemed unsafe."

They wanted and needed a more sophisticated quality of service.

The Hull Group was also contending with general company-wide IT issues, such as slow system performance and unreliable nightly back-ups. Their IT supplier was operating in a reactive manner to repair breaks in service, but they were unable to address the ongoing deterioration of their services and provide a plan for the future. Mauti states, "We were not receiving any reports or proactive recommendations on the overall health of our network." The Hull Group wanted and needed a more sophisticated quality of service.

The Solution.

A high-end insurance broker needs a proactive provider to update and maintain IT infrastructure.

The Hull Group chose to partner with PACE Technical Services who took over as their IT provider. Mauti explains, ''They put together a good proposal with some very forward-thinking ideas in terms of reporting and security which is crucial to our business." As an ISO9001 certified company dedicated to process, PACE Technical had a proactive approach that would help relieve the problems The Hull Group faced with their previous IT company.

"PACE had a proactive approach that would help relieve the problems The Hull Group faced with their previous IT company."

PACE addressed performance issues that The Hull Group was experiencing with their cloud-based services. They stabilized their network and provided a more robust cloud-based solution allowing their applications to run at a much higher level. Mauti states, "The software we use for our brokerage, The Agency Manager (TAM), has been running much better. Reports are running at a lightning fast speed and my month end processing is much easier."

''The PACE Technical team is very skilled and diligent."

PACE continues working to improve The Hull Group's network processes and infrastructure, providing a far more progressive attitude than their previous IT supplier. Mauti says, "The main difference is that the PACE Technical team is very skilled and diligent. They work very hard to come up with a solution for us. I believe their skill set is far superior to our previous provider."

The Result.

Partnering with PACE Technical Services for fully integrated cloud-based IT services and ongoing expertise

The Hull Group continues to receive effective results from PACE's ongoing IT support through their PACE Technical Business Advisor. Mauti says, "He has worked hard to proactively ensure the stability of our systems. Our old provider worked on a crisis management system."

PACE provides The Hull Group with a fully managed cloud infrastructure, as well as managed IT support and services, including:

PACE Private Cloud - All servers, software and data securely hosted on the PACE Technical Cloud available anywhere, anytime on any device.
Monitoring and Maintenance - Detecting and solving issues before they arise to prevent possible downtime
Remote and On-site Support - Skilled technicians ensure all concerns or problems are addressed immediately
Strategic Technology Planning - Customizing services and technology to align with company goals and objectives

The Hull Group now has a better performing cloud solution which is leading to improved staff productivity.

Why PACE Technical.

PACE is providing a more pre-emptive and planned method to managing their technology.

PACE Technical Services is committed to delivering innovative and reliable cloud solutions to their clients.