Interprovincial Lottery Corporation

For over a decade, PACE Technical has cultivated a long-standing reputation for excellence and holds several industry certifications including an ISO9001:2008 registration. A case study of the company's interaction with and solutions for lnterprovincial Lottery Corporation (ILC) supports PACE's fine reputation.

The Challenge.

ILC turned to PACE Technical for a hosted service (with maximum uptime) that they could utilize to provide services for their clients throughout Canada. They required a customized solution for collaborating and sharing data with their clients across Canada.

The Solution.

Because the ILC is a regulated organization, the solution needed to be secure and was required to undergo annual security audits by a 3rd party (Deloitte). PACE Technical provided solutions to these issues via a customized MS Sharepoint and secure, private cloud solutions.

The Result.

After a thorough cloud-readiness assessment and application testing, all of the company's systems and applications including MS Office, Quickbooks, Exchange Email, and files were migrated to a PACE Technical Private Cloud. In order to deliver maximum uptime, the solution is protect­ ed with a second data centre as a failover site should there be an issue with the main data centre. All systems were migrated successfully within the planned timeline and are functioning properly without issue. This solution successfully passed a thorough Deloitte security audit.

"We don't run into issues with compliance or security audits either on-premises or in our cloud because of our process and our adherence to Industry Standards and Best Practices", explains Michael Sugrue, President of PACE Technical. "Our network administration process mirrors most security audit protocols and lets our clients know via a detailed report of all the security items that have been checked, and if there are any areas of concern that require remediation."

PACE also created a customized Sharepoint solution to access files and to allow collaboration for ILC's customers throughout Canada. As there were hundreds of users requiring access across the country, the solution included many customizations for look/feel and ease of use.

Why PACE Technical.

PACE has been providing IT solutions for ILC for over ten years. ILC provides information for provincial lottery organizations throughout Canada including research, statistics, and sales. They also provide services related to lottery draws and broadcasts. A recent interview with ILC's IT manager, Nancy Li, revealed their valued and strong relationship with PACE Technical. Li had nothing but accolades for PACE Technical.

She said that "PACE has provided exceptional IT services along with A+ customer service."

She noted that PACE Technical was very responsive in its relation­ ship with ILC and that she truly values her PACE Technical business adviser. The ILC's PACE Technical business adviser provides proactive planning and strategy to the organization and has become her "go-to" for anything IT related. She feels that PACE Technical has good controls in place, provides defined processes, and consistently renders good advice.

Li further related in detail a recent solution provided by PACE: ILC had an issue with their network service dropping, and PACE Technical immediately sent an onsite technician who resolved the problem completely within two hours. The technician also provided the IT manager with frequent updates about the problem to pass on to her staff. This allowed everyone in the company to be informed in real time. When asked about switching to a competitor, Li unequivocally stated,

"There is no reason to switch vendors. PACE Technical provides highly effective IT services along with unparalleled customer service, and it's easy to initiate new projects with PACE Technical at the helm."

PACE is an ISO certified leader in Toronto. ILC not only uses PACE Technical for its technical expertise and great customer service, but it also values the prestigious certifications that the company holds. The people of PACE Technical have a great appreciation for their clients and always exceed their client's expectations. PACE's long-term relationship with ILC is a testament to the superb professionalism of the PACE Technical team.