Testimonials

There are hundreds of computer firms out there. But we think our services are the best quality and value for small and mid-sized businesses in the Greater Toronto Area. But don’t take our word for it. Here’s what some of our clients have to say ...

"In our business, network reliability is critical. Because PACE is constantly monitoring, maintaining, and updating our systems, network issues rarely arise, and when they do they can be dealt with remotely - usually within minutes. Their round-the-clock support has come in handy more than a few times when our staff has been on business trips, and the technical staff is always available to solve issues- no matter what time we call. Using PACE's service has not only eliminated any downtime, but has given us the peace-of-mind we need to carry on our business with confidence. Thanks PACE!"

"The CompleteCare I.T.™ Program from PACE is like having a full-time dedicated I.T. person on staff to provide solutions for simple to the more complex technical issues that we face. The convenience of simply sending them an email or trouble ticket or even placing a quick phone call in addition to their remote technical support services means that we have solutions to our problems in little to no time at all - eliminating any lengthy periods of downtime. Their staff is also very knowledgeable with the various computer hardware/software products on the market and has assisted us greatly when we have either upgraded or purchased new equipment. We have benefited tremendously from the services offered by PACE and they would be an added bonus to any firm in need of technical support."

"The peace of mind that PACE delivers to us on a daily basis is immeasurable. Before we started using their CompleteCare I.T. (TM) service, we were constantly waiting - for callbacks from technicians, for issues to be resolved, and even then there were no guarantees that the issues wouldn't re-occur. PACE brought the waiting and unreliability to a quick end. Issues get taken care of in a matter of minutes and they're taken care of for good - PACE doesn't fool around with band-aid solutions. As for their technical prowess, all I can say is that any solution they've come to the table with is simple and proven effective, and they're continuously sensitive to our budgetary guidelines. I always feel like I'm the first priority with PACE - and that alone is worth the price of admission!"

"We have been a PACE Technical client since the very beginning. They have provided us with excellent advice and service (including CompleteCare), and have been pro-active on a number issues which might have caused serious problems down the line. We have relied on their knowledge and professionalism to support us on a wide range of hardware and software issues and feel confident that we are in good hands. They are quick to respond to problems, willing to make the extra effort it takes to get us through and pleasant to deal with on a person-to-person level."

"The reliability and security of our network has increased immeasurably and the network downtime has decreased dramatically since we migrated to the PACE Complete Care I.T. program. Previously we attempted to get by with a part time in-house I.T. manager who, while knowledgeable in his own way, often had to outsource assistance for the more serious troubleshooting problems. We found the PACE technicians to be very knowledgeable and of invaluable assistance as we expanded our office footprint within the building. The PACE technicians completed the network cabling, moved servers, and set up new work station drops without any disruption in our daily operations. Even when problems do arise they are resolved quickly and with minimum downtime by the technicians who are on call 24/7. The PACE Complete Care I.T. program would be a worthwhile investment easily within the budgetary constraints of any firm and one that we strongly endorse."

"We’ve employed the PACE team for many years, and I truly can’t count all the times that they saved us from disaster. We once had a massive flood that quite literally took out 20 of our machines, and PACE had us back up and running in a couple of days. Because we were on the CompleteCare program, PACE had full control of our network, our data was never in danger, our backups were intact, and our new machines were configured before the carpets were dry. Furthermore, as a medical-based assessment center, we have very specific security needs and proprietary software. The PACE technicians educated themselves about our needs and built our network to accommodate our unique structure. Initially I was very skeptical about getting on to any program that required a monthly payment, however after seeing the improvement in our network and the quick response to any issues that arose, I can’t imagine how we functioned without it. With the CompleteCare Network Program, our machines were much better maintained so they had significantly less downtime than was our experience before. Any complaints from my staff about their computers virtually stopped. And best of all, I knew exactly what I was going to pay for my IT every month no matter what happened, and the price is very affordable. Even with our flood, I didn’t see a penny extra in labour charges.
I’ve insisted in our management meetings that PACE’s level of service spoiled us for our other vendors. They set the bar high and clear it every time."

"It was any organization’s worst fear ... our computer system was seriously malfunctioning and our IT support was no where to be found (literally.) PACE came to our rescue! Our initial, frantic, call ... demonstrated PACE’s calming and extremely supportive corporate character. PACE was able to fix our problem over the phone and then stepped right in, helping us make better use of our IT assets and protecting us continuously. PACE has provided guidance and support that is extremely rare, at a cost that is affordable. We consider ourselves fortunate to have found PACE and we know that they’ll be there anytime we need them. PACE is absolutely priceless!!!"

"Pace Technical Services not only provides me with the most reliable hosting services for my websites but the greatest and knowledgable IT help that I need! Their products and services are the best!."