| Partial List of Completecare Benefits |
CompleteCare Remote IT |
CompleteCare Network IT |
CompleteCare Platinum IT |
24/7 remote monitoring of network, servers and computers |
x |
x |
x |
Remote control troubleshooting |
x |
x |
x |
Microsoft security and updates |
x |
x |
x |
Unlimited helpdesk support |
x |
x |
x |
Unlimited telephone support |
x |
x |
x |
Anti-virus and spyware management |
x |
x |
x |
Client manager |
x |
x |
x |
Emergency response |
NDB |
4hr |
1hr |
Unlimited on-site support of network, servers and computers |
- |
x |
x |
Network equipment management |
- |
x |
x |
VPN and Remote user management |
- |
x |
x |
Firewall and security management |
- |
x |
x |
Managed Backups w/ offsite storage |
- |
x |
x |
Vendor management |
- |
x |
x |
Hardware/software sourcing |
- |
x |
x |
Stationed On-site technician |
- |
x |
x |
All services guaranteed and backed by PACE’s CompleteCare IT Customer Bill of Rights |
x |
x |
x |